This issue we speak to Richard Atkin who is the director of Livingston-based
Atkin Framers Ltd . The picture-framing business is also the first Fine Art Trade Guild-accredited training centre in Scotland.
We asked Richard a few questions to find out all about the business, as well as how their training requirements have been helped by learndirect scotland for business.
Q: What is your business called?
A: Atkin Framers Ltd
Q: Where is it based?
A: It is based in Carmondean Business Park in Livingston and has been on the go for 10 years.
Q: What service does it offer?
A: We offer a bespoke picture framing service, as well as training in all aspects of picture framing. We are also a learndirect scotland branded learning centre and ILA Scotland provider and have accreditation
Q: How many employees?
A: There are four in total – me, my wife, Monica who does the accounts, Trevor who is a newly qualified framer and Susan who is a trainee.
Q: What did you do before you decided to start-up on your own?
A: I used to work in a high-pressure sales environment in direct sales.
Q: Why did you take the plunge?
A: I used to have a gallery in Surrey and I have always had an interest in picture-framing. After being made redundant twice, I decided to start up my own framing business, catering for both the professional and hobbyist picture framer.
Q: What was your biggest break?
A: I think that would have to be receiving accreditation from the Fine Art Trade Guild. That and attaining official status as a learndirect scotland branded learning centre.
Q: What training has been offered to staff?
A: Courses on offer include ‘Introduction to Picture Framing’, ‘Framer Preparation’. I deliver the training and each course can be tailored to suit individual needs. The introductory course, which can be achieved in a minimum of three days, is ideal for anyone interested in a career in picture framing. One of our staff, Trevor, has just completed the course and we have another, Susan, who is in the process of doing so.
Q: How has this training benefited the business?
A: Being a branded learning centre has certainly helped the business. Every person who trains with us receives an aftercare service in the shape of follow-up emails and a telephone helpline. Also, we have seen increased turnover thanks to our bespoke workshop service. We offer new and experienced picture framers workshop designs and new and second-hand equipment sales.
Q: Has the business any major training initiatives planned for the future?
A: There are lots of exciting things in the pipeline. For example, we have some new courses such as ‘Frame Restoration’ and next year we will be offering further courses including one on fabric conservation.
Q: What do you most enjoy about running the business?
A: I particularly enjoy watching people’s progression in a short space of time. It’s great to see both staff and customers learn new skills through training.
Q: What do you least enjoy?
A: I have to admit that the paperwork can get slightly tedious! I find that it gets in the way of creative thinking but, nevertheless, it has to get done.
Q: What are your top priorities?
A: Our mission statement here is ‘Raising the profile of professional framers’ and I think that just about covers it.
Q: What was the most important lesson you have learned?
A: I have learned over the years that it is vital to listen, to stand back and listen to people’s needs and see how you can help them with these.
Q: What single thing would most help?
A: Less governmental red tape, undoubtedly!
Q: What do you do to relax?
A: I like to spend my spare time driving motorboats,