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Courses that tackle the ins and outs of customer service have proved especially useful for First Group Aberdeen
Directors' Briefings
There never seems to be enough hours in the day to get through all the things you need to do. And when you’re running your own business, the demands on your time just keep on growing. But no matter what your business is, our FREE Directors’ Briefings can save you time and help your company run even more smoothly. Straightforward, easy to understand, and compiled by experts in their respective fields, these four page guides are simply indispensible. Please click on the links below to view and download the relevant briefing(s).FinanceCredit controlFinance for non financial managersBudgetingManaging your cashflowCommon VAT problemsTax & NISellingSales presentationsNegotiating a saleSelling techniqueWorkplace PoliciesHealth & safetyHealth & safety risk assessmentSecurity & the internetAn internet policy for your employeesAn email policy for your employeesEveryday workplace policiesInterviews & RecruitmentInterviewingRecruitmentGraduate recruitmentAppraisalsPerformance appraisalsPersonal development plansMarketingResearch for your marketingPlanning your marketingCreating a brandDesignAdvertising strategyBuilding customer loyaltyEffective PRWriting an advertismentWriting a mailshotMarketing with your databaseDirect mailExhibitionsPricingHuman Resource ManagementCommunicating with employeesManaging changeMotivating employeesManaging your timeEmployees who work from homeStress managementAssertivenessLeadershipTeambuildingTrainingSVQ'sInvestors in peopleUsing training effectively
There never seems to be enough hours in the day to get through all the things you need to do. And when you’re running your own business, the demands on your time just keep on growing.
But no matter what your business is, our FREE Directors’ Briefings can save you time and help your company run even more smoothly. Straightforward, easy to understand, and compiled by experts in their respective fields, these four page guides are simply indispensible. Please click on the links below to view and download the relevant briefing(s).FinanceCredit controlFinance for non financial managersBudgetingManaging your cashflowCommon VAT problemsTax & NISellingSales presentationsNegotiating a saleSelling techniqueWorkplace PoliciesHealth & safetyHealth & safety risk assessmentSecurity & the internetAn internet policy for your employeesAn email policy for your employeesEveryday workplace policiesInterviews & RecruitmentInterviewingRecruitmentGraduate recruitmentAppraisalsPerformance appraisalsPersonal development plansMarketingResearch for your marketingPlanning your marketingCreating a brandDesignAdvertising strategyBuilding customer loyaltyEffective PRWriting an advertismentWriting a mailshotMarketing with your databaseDirect mailExhibitionsPricingHuman Resource ManagementCommunicating with employeesManaging changeMotivating employeesManaging your timeEmployees who work from homeStress managementAssertivenessLeadershipTeambuildingTrainingSVQ'sInvestors in peopleUsing training effectively