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Courses that tackle the ins and outs of customer service have proved especially useful for First Group Aberdeen


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Personal Development

This package of resources will provide you with a thorough understanding of 'Personal Development'.  Each package includes a mixture of resources including directors' briefing notes, online learning modules and training workbooks.

Directors' briefing notes
Directors' briefing notes are four page information guides providing you with advice on best practice.  There are four papers available for you to download:
  1. Assertiveness
  2. Managing your Time
  3. Personal Development Plans
  4. Stress Management
Online learning

learning bytes are online learning modules, which you can dip in and out of at your leisure.  There are four learning bytes for you to choose from:

  1. Adapting to Change
  2. Balancing your Professional and Personal Life
  3. Increasing your Assertiveness
  4. Time Managment - Developing a Plan

You need a username and password to access the free learning bytes.  Please click here we will then send you a username and password as well as log in instructions. Please note learning bytes are only available to businesses based in Scotland.

Training workbooks
Our training workbooks include a number of useful templates that you can use to help you train effectively.  We recommend that you download the following workbook:

Workbook 1
How do you decide what development you and your people need?

Free online briefings

Free online briefings
We have a series of online briefings, which are interactive and allow you to customise and develop your own action plans. These are free to use.  The following briefings may be of interest to you:

Become the expert
Managing your time
Motivating staff
Motivating you as the owner


For more information calll our national business training advice helpline on 08456 000 111.